Leadership Resources

Thursday, April 1, 2010

Business Transformation

Model Store Business Transformation

Live Webinar with Q&A

May 20, 2010 at 1:00 pm EDT

Priszm Brandz (KFC Canada) is one of the largest owners and operators of quick service restaurants in the world. Prior to beginning its transformation, Priszm’s stock price had declined from 9.78 to 1.75. Its past thirteen campaigns had not generated the desired results; same store sales growth had declined; the customer base had eroded, and the brand had not resonated with customers. To dramatically improve overall business performance, the company needed to transform its operational, marketing, product development, merchandising and human resources processes. The Klapper Institute was asked to help the company begin the transformation through the creation of “Model Store” which would provide tremendous insight as to where value was created (and lost) and serve as a template for the national roll-out. Finally, “Model Store” was executed with one budget goal in mind…make it happen in 45 days!
What You Will Learn
Brian Klapper, the President and founding partner of The Klapper Institute will lead a “how to” discussion on Model Store, lessons learned along the way, and offer his insights and perspective about how to use a “Model Store” concept as a catalyst for enterprise-wide business transformation.

Great Leaders Mobilize, Galvanize and Uplift!

Great leaders mobilize, galvanize and uplift. They sprinkle in a dash of fear — to spur action. They take a group and make it a team. They hold their inspirees firmly on belay, lest they descend into panic or complacency. It looks like magic. But, like any magic act, there is a formula to courage-building. After 15+ years of hard research, not just theories and motivational entertainment, we can give you a proven 5-factor roadmap to build courage in your teams. If enterprise-success requires you to take teams further, faster or in a different direction from the one that is already in their comfort zone, it is not enough for you to have courage. You also need to uplift, challenge, ennoble, inspire courage, evoke joy and fulfilment — in your employees, your board of directors, your investors, your customers and your regulators. This webinar will show you how.

What You Will Learn
• Give your team a challenge. You will learn to diagnose not just whether they “get it,” but whether they have the courage to get it done.
• Expand your range. Adjust your courage-building to give inspirees the lift that they need — when and where they need it.
• Prevent friendly fire. Courage isn’t going off half-cocked. You will learn to balance urgency with discipline and trust.
• Think virtually. You will learn to engineer a “tipping point” that makes courage sustainable, with you doing less and less of the heavy lifting.

Who Should Participate
Courage-building is needed by any line manager who needs to inspire, uplift, ennoble to stretch beyond what is safe, routine, familiar. If you are a BD leader or alliance team leader solidifying partnerships that will lift the bar dramatically higher, this is for you. If you are a head-of-function championing better safety, engineering, regulatory compliance, quality or project management practices, you also need to know how to uplift and inspire the courage to act.

Join us next Wednesday...